Privacy Policy

Last updated: 23/09/2025
Who we are

We are The Thinking Association (“we”, “us”, “our”). We deliver Lean Competency System training to students, schools and professionals.

All training is delivered by Alfred Austin, who is individually accredited under Cardiff University’s Lean Competency System (LCS). This means the training you receive meets the standards required for LCS certification, even though The Thinking Association itself is not directly accredited.

We are the data controller of the personal information you give us.

Contact us at:

📧 

What information we collect

We may collect and process:

• Name
• Email address
• Phone number (if given)
• Year group / school or employer (if relevant)
• Payment details (processed securely by our payment provider)
• Any other information you give us via forms or email
• We also collect basic analytics data (pages visited, device type, etc.) through cookies.

How we use your information

We use your personal data to:

• Respond to enquiries
• Process course registrations and payments
• Deliver training and issue certificates
• Send you information you’ve requested (e.g. info packs, updates)
• Comply with legal obligations
• We will never sell or rent your data to third parties.

Legal bases for processing

• We process your data based on:
• Contract – to provide the courses you register for
• Consent – where you’ve opted in to receive marketing emails
• Legal obligation – for record-keeping and tax purposes
• You can withdraw consent at any time by contacting us.

Sharing your data

We may share your information with:

• Our training partners and Cardiff University (only as needed to issue accredited certificates)
• Our IT and payment service providers (hosting, email, payment processing)
• All third parties are required to keep your data secure.

How long we keep your data

We keep personal data only as long as necessary for the purpose it was collected and to comply with legal obligations (normally 6 years for training records).

Cookies & analytics

Our site uses cookies for basic analytics and to improve your experience. You can manage or block cookies in your browser settings. See our Cookie Policy for details.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of incorrect data
• Request erasure of your data (where applicable)
• Object to or restrict processing
• Data portability

Contact us at.............. to exercise your rights.

If you’re unhappy, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Children’s data

We may collect data about students aged 16–17 as part of course registration. We handle this information securely and will not market to minors without consent.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.